iHeal.co.za is committed to respecting your privacy. The information collected on this site is not shared, sold or given to any third party.
iHeal.co.za shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from here
The Information that we collect:
Our primary goal in collecting personal information from you is to provide you with a smooth, efficient, and personalized experience while using our services. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience easier and quicker.
To fully use our services, you will need to register using our online registration form, where you will be required to provide us with your contact information (e.g. e-mail address) and some other information. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand and serve our users. This information is compiled and analysed on an aggregated basis.
Using the Site's web server log files, we use IP addresses to analyze trends, track users' movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), what browser and operating system you are using, your IP address etc.
Surveys & Contests
From time-to-time our site may request information from users via surveys, contests or for a particular service (e.g. newsletter). Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested will include contact information (as supplied to the site during registration) and may include supplementary information on your professional interests, opinions and preferences (e.g. choice of music, opinions on industry issues, feedback on the iHeal.co.za web site). We will use the contact information to notify winners. We will not publish winners' details on the site though on request we will provide details of any winners' name. If the survey or contest has a sponsor then we will share information given by entrants with the sponsor.
In order to process payments online we require the billing address for the credit card used and our external payment provider, MyGate, requires your credit card details. For details of how your information is used, please see following section.
Our Use of Your Information
We use personally identifiable information about you to improve our marketing and promotional efforts, to statistically analyse site usage, to improve our content and product offerings and to customise our site's content, layout, and services. We believe these uses allow us to improve our site and better tailor it to meet our users' needs.
We use your e-mail address to send you newsletters or other communications. Out of respect for our users we honour all request of your uses to opt-out of these communications.
We use information in the file we maintain about you, and other information we obtain from your current and past activities on the Site, to resolve any disputes, troubleshoot problems and enforce our User Agreement. At times, we may look across multiple users to identify problems or resolve disputes, and in particular on rare occasions we may evaluate your information to look for users using multiple User IDs or alias.
"Tell a friend" services
iHeal.co.za has links throughout the web site which offers a service whereby you can e-mail site content (for example, a particular product's details) to a friend or colleague. This will involve entering the e-mail address of your friend. We do not use the e-mail addresses you enter for any purpose other than to send your e-mail. We do not store, rent or sell these e-mail addresses.
Control of Your Password
You may not disclose your iHeal.co.za password to any third parties nor share it with any third parties. If you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password. You can log into your account and immediately assign a new password. Click on "Account maintenance" once you are logged into your account.